Sydney Pool & Equipment Service ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through sydneypoolequipment.com.au and our services, how we use it, and your choices. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

• When you place an order: your name, email address, phone number, billing and delivery addresses, and the products you buy. Payment card details are entered directly into our payment provider's secure form. We never see or store your full card number.
• When you contact us or request a quote: the details you provide in the form, by phone or by email, such as your name, contact details, address and information about your pool.
• When you create an account: your login details and order history.
• When you browse the website: technical and usage information collected through cookies and similar technologies, such as your device, browser, pages visited and how you arrived at the site.

How we use your information

• to process, deliver and support your orders, including returns and warranty claims;
• to respond to enquiries, provide quotes and deliver pool services;
• to send order and service updates;
• to understand how our website is used and improve it;
• to measure and improve our advertising, including showing relevant ads on Google and Meta platforms;
• to prevent fraud and keep our website secure;
• to meet our legal obligations.

If you've agreed to receive marketing from us, you can unsubscribe at any time using the link in our emails or by contacting us.

Who we share it with

We don't sell your personal information. We share it only with service providers who help us run our business, and only as needed:

• Payment processing: WooPayments (powered by Stripe) and Afterpay;
• Delivery: couriers and freight carriers who deliver your order;
• Website hosting, security and email providers;
• Analytics and advertising: Google (Google Analytics, Google Ads, Google Tag Manager and Google Merchant Center) and Meta (Meta Pixel);
• government authorities, where required by law.

Some of these providers, including Google, Meta and Stripe, may store or process information outside Australia, including in the United States. We take reasonable steps to ensure they handle it in a way that is consistent with the Australian Privacy Principles.

Cookies

Our website uses cookies to keep your cart and account working, remember your preferences, understand how visitors use the site, and measure the effectiveness of our ads. You can block or delete cookies in your browser settings, but parts of the website, such as the cart and checkout, may not work properly without them. You can also manage ad personalisation through your Google and Meta settings.

Security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Our website uses an encrypted (HTTPS) connection. We keep order records for as long as needed for warranty, tax and legal purposes, then delete or de-identify them.

Access and correction

You can ask to access or correct the personal information we hold about you by contacting us. You can also update your details in your account at any time. We'll respond within a reasonable time, usually 30 days.

Complaints

If you have a concern about how we've handled your information, contact us first and we'll work to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Sydney Pool & Equipment Service
235 Ray Road, Epping NSW 2121
Phone: 0440 138 135
Email: info@sydneypoolequipment.com.au